Terms and Conditions

Last Updated: January 2026

Welcome to Lushoa (www.lushoa.com). These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.

This website is operated by DS ANIMAL CARE LIMITED, a company registered in England and Wales.

Throughout these Terms and Conditions, the following definitions apply:

To make a purchase from our website, you must be at least 18 years of age and possess the legal authority to enter into a binding contract. By placing an order, you confirm that you meet these requirements.

We make every effort to ensure that product descriptions, images, and specifications displayed on our website are accurate. However, slight variations in colour may occur due to monitor settings, and dimensions are approximate. If you have any questions about a product before purchasing, please contact us.

All prices displayed on our website are in British Pounds Sterling (GBP). We are not VAT registered, so VAT is not charged on our products. We reserve the right to change prices at any time, but any price changes will not affect orders that have already been confirmed.

In the unlikely event that a product is incorrectly priced due to a technical error, we will contact you before processing your order to inform you of the correct price. You will have the option to proceed at the correct price or cancel your order for a full refund.

When you place an order through our website, you are making an offer to purchase the selected products. All orders are subject to acceptance and availability. We will send you an order confirmation email, but this does not constitute acceptance of your order. Acceptance occurs when we dispatch your order and send a dispatch confirmation email.

We accept payment by credit card only, including:

All payments are processed securely through our payment provider. We do not store your full card details on our servers.

All payment transactions are encrypted using industry-standard SSL technology. Our payment processing complies with PCI DSS (Payment Card Industry Data Security Standard) requirements.

We deliver to addresses within the United Kingdom only. We do not offer international shipping.

We offer free standard UK delivery on all orders. There is no minimum spend required.

For full delivery information, please refer to our Shipping Policy.

Risk of loss or damage to products passes to you upon delivery. Ownership of products transfers to you when we receive full payment.

You have the right to return products within 30 days of delivery. Return shipping costs are the responsibility of the customer, unless the item is damaged or faulty, in which case we will cover return costs and offer an exchange. For full details on returns, exchanges, and refunds, please refer to our Refund Policy.

All products sold through our website are covered by the manufacturer's warranty where applicable. Additionally, your statutory rights under the Consumer Rights Act 2015 are not affected.

To the fullest extent permitted by law, our liability for any claims arising from your use of our website or products is limited to the purchase price of the relevant products. We are not liable for any indirect, incidental, or consequential damages.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

All content on our website, including text, images, logos, and graphics, is the property of DS ANIMAL CARE LIMITED or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of these external sites. Accessing third-party links is at your own risk.

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or technical failures.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of the revised terms.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms and Conditions, please contact us:

DS ANIMAL CARE LIMITED
Company Number: 10082655
Registered in England and Wales