Legal Notice

Last Updated: January 2026
This Legal Notice provides important information about the ownership and operation of the Lushoa website (www.lushoa.com) in compliance with UK regulations.

1. Website Owner and Operator

This website is owned and operated by:
DS ANIMAL CARE LIMITED
Detail
Information
Company Name
DS ANIMAL CARE LIMITED
Trading Name
Lushoa
Company Number
10082655
Registered in
England and Wales
Registered Office
41 Jefferson Close, Gants Hill, Ilford, England, IG2 6RZ
Email
support@lushoa.com
Website
www.lushoa.com

2. Company Registration

DS ANIMAL CARE LIMITED is a private limited company registered with Companies House in England and Wales under company number 10082655.
You can verify our company registration at: Companies House

3. VAT Information

DS ANIMAL CARE LIMITED is not VAT registered. Therefore, VAT is not charged on our products and no VAT number is displayed.
All prices shown on our website are the final prices you pay.

4. Regulatory Information

Consumer Rights

As a UK-based retailer, we comply with:
  • Consumer Rights Act 2015 – Your rights when purchasing goods
  • Consumer Contracts Regulations 2013 – Your right to cancel online purchases
  • Electronic Commerce Regulations 2002 – Requirements for online businesses
  • Data Protection Act 2018 and UK GDPR – Protection of your personal data

Trading Standards

If you have a complaint that we cannot resolve, you may contact your local Trading Standards office or Citizens Advice Consumer Service:

5. Intellectual Property

Copyright

All content on this website, including but not limited to text, images, graphics, logos, icons, and software, is the property of DS ANIMAL CARE LIMITED or our content suppliers and is protected by UK and international copyright laws.
You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent.

Trademarks

"Lushoa" and the Lushoa logo are trademarks of DS ANIMAL CARE LIMITED. All other trademarks, product names, and company names mentioned on this website are the property of their respective owners.

6. Website Use

Permitted Use

You may use this website for lawful purposes only. You must not:
  • Use the website in any way that breaches applicable laws or regulations
  • Use the website to transmit harmful, offensive, or illegal content
  • Attempt to gain unauthorised access to our systems or networks
  • Interfere with the proper functioning of the website
  • Copy, scrape, or harvest content without permission

Accuracy of Information

We make every effort to ensure the information on our website is accurate and up to date. However, we do not guarantee the accuracy, completeness, or reliability of any content. Product descriptions, images, and prices are subject to change without notice.

7. Limitation of Liability

Website Availability

We do not guarantee that our website will be available at all times or that it will be free from errors or viruses. We reserve the right to suspend or withdraw the website at any time without notice.

Liability

To the fullest extent permitted by law:
  • We exclude all implied warranties and conditions
  • We are not liable for any direct, indirect, or consequential loss arising from your use of our website
  • Our maximum liability is limited to the value of goods purchased
Nothing in this notice excludes or limits our liability for:
  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

8. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these websites and accept no responsibility for them or any loss or damage arising from your use of them.

9. Governing Law

This Legal Notice and any disputes arising from your use of our website are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any disputes.

10. Dispute Resolution

Online Dispute Resolution

The European Commission provides an Online Dispute Resolution (ODR) platform for consumers. You can access it at: ec.europa.eu/consumers/odr
Our email for ODR purposes: support@lushoa.com

Alternative Dispute Resolution

If you are not satisfied with how we handle a complaint, you may be able to use an Alternative Dispute Resolution (ADR) service. Please contact us for more information.

11. Accessibility

We are committed to making our website accessible to all users. If you experience any difficulties accessing our website or have suggestions for improvement, please contact us at support@lushoa.com.

12. Changes to This Notice

We may update this Legal Notice from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this notice periodically.

13. Contact Information

For any questions regarding this Legal Notice or our business, please contact us:
  • Email: support@lushoa.com
  • Post: DS ANIMAL CARE LIMITED, 41 Jefferson Close, Gants Hill, Ilford, England, IG2 6RZ
Our customer service team is available Monday to Friday, 9am to 5pm (excluding bank holidays).

DS ANIMAL CARE LIMITED
Company Number: 10082655
Registered in England and Wales